Lucie G provides a warranty designed to ensure confidence in the quality and reliability of our products and services. All items and guitar work carried out by Lucie G are covered against defects in materials and workmanship for a defined warranty period. Should an issue arise that falls within the scope of this warranty, we will assess the item and carry out the appropriate repair or replacement (of equal value and specification) in a timely and professional manner.

This warranty reflects our commitment to high standards, transparency, and customer satisfaction. It applies exclusively to faults related to craftsmanship or manufacturing and does not cover damage caused by misuse, accidental impact, improper storage, or unauthorised modifications. Customers may be required to provide proof of purchase and return the item for inspection.

Our aim is to offer a clear, dependable warranty that supports every customer and upholds the quality associated with the Lucie G name.

Lucie G provides a structured warranty designed to give customers confidence in the quality and reliability of all products and services. Warranty coverage varies by product type to ensure fair, transparent protection.

New Products – 12‑Month Warranty

All new products purchased from Lucie G are covered by a 12‑month warranty against defects in materials and workmanship. This includes manufacturing faults and issues arising from normal, intended use.

Used Guitars – 6‑Month Warranty

All pre‑owned and used guitars purchased from Lucie G include a 6‑month warranty. This covers structural or functional defects not related to wear, age, or misuse. Each instrument is inspected prior to sale to ensure quality and reliability.

Audio & PA Equipment – 1‑Month Warranty

All audio and PA equipment is supplied with a 1‑month warranty. This covers operational faults present at the time of purchase. Due to the nature of electronic equipment, this warranty does not cover damage caused by incorrect setup, overloading, or improper use.

General Warranty Terms

• The warranty applies only to defects in craftsmanship, materials, or manufacturing.

• Damage caused by misuse, accidental impact, improper storage, unauthorised repairs, or modifications is not covered.

• Customers may be required to provide proof of purchase and return the item for inspection.

• Lucie G will assess the issue and carry out repair, replacement, or appropriate action within the scope of the warranty.

This warranty reflects our commitment to professionalism, transparency, and customer satisfaction, ensuring every purchase is supported with clear and dependable protection.

Yes. Warranty terms are provided at the time of purchase and may be included digitally or in printed form depending on the product.

Setup preferences (action height, tuning, string gauge) are not covered under warranty. Warranty applies only to defects in materials or workmanship.